Shipping policy

Jenny Nails – Shopee Shipping & Logistics Policy (Global)

1. Order & Shipping Fee Rules

• Deposit: A $30 deposit is required for pre‑order and custom orders.

• Orders under $60: Shipping fee is $8.

• Orders of $60 and over: Free shipping.

• Shipping fees are calculated based on the final discounted order amount, excluding taxes. Coupons cannot be used separately to offset shipping costs.

2. Order Processing Time

• In‑stock items: After payment and deposit confirmation, we will inspect, quality‑check and pack the order within 1–3 working days, then deliver it to the forwarding warehouse or our freight forwarder.

• Handmade & 3D sculpted styles: Production takes 5–7 working days. The lead time may be extended during holidays and big sales. Shipment will be arranged once production is completed.

• International delivery time:

◦ Standard Air: 7–12 working days, excluding customs clearance and holidays.

◦ Express Shipping (optional): 4–7 working days at an extra charge.

◦ All delivery times are estimates. Delays caused by customs inspection, local strikes or holidays are beyond our control and cannot be guaranteed.

3. Shipping Channels

1. Shopee SLS Official Channel
Parcels are sent to the domestic forwarding warehouse in accordance with platform rules. The platform handles sorting, customs clearance and final delivery. Our press‑on nails contain no alcohol pads or dangerous goods. All items are truthfully declared.

2. Cooperative Freight Forwarder
Suitable for bulk and custom orders with independent customs declaration and tracking.
We do not ship to PO boxes. If the recipient address or information is incomplete or incorrect, the buyer is responsible for any return or re‑shipping fees.

4. Packaging

• Each set of press‑on nails is fixed on a nail tray and protected with bubble wrap. Rigid boxes are used to safeguard 3D floral and sculpted designs against crushing.

• All accessories are separately sealed and honestly declared. Our products do not contain alcohol or any dangerous items.

• Outer cartons are reinforced with bubble padding. Shipping labels and barcodes must remain clear and unobstructed.

5. Customs, Duties & Restrictions

• Duties and Taxes: Any import duties, VAT or other taxes imposed by the destination country are the buyer’s responsibility and are not included in the product price or shipping fee.

• Customs Detention: If a parcel is detained, returned or fined due to false declaration, missing documentation or non‑compliance, the buyer is liable for the resulting charges. The deposit for custom orders will not be refunded in such cases.

• Our press‑on nails contain no dangerous goods. We reserve the right to cancel shipments to countries with strict import restrictions.

6. Tracking, Delivery & Returns

• Tracking: A tracking number will be provided once the parcel is dispatched. Tracking updates may be delayed during customs clearance.

• Inspection on Receipt: Buyers are requested to inspect the parcel upon delivery. If there is shipping damage, missing items or defects, photos, videos and the order number must be submitted within 48 hours after receipt.

• Returns & Exchanges:

◦ If the item is sent incorrectly or has a quality defect caused by us, we will cover the return and re‑shipping costs.

◦ For personal reasons such as an unsuitable size or dislike, the buyer bears the return shipping cost. The original shipping fee and deposit are non‑refundable. Custom handmade items generally do not support returns without reason.

◦ Any charges arising from refusal to sign or abandoned parcels will be borne by the buyer.

7. Additional Notes

• The deposit reserves your order slot and production time. If the buyer cancels the order for personal reasons, the deposit will not be refunded.

• Delivery may be delayed during public holidays in China or the destination country.

• Please contact us anytime if you have any questions about shipping.